IT Support & Managed Services
Since 2003, Gitech Computer Systems has acted as a dedicated, outsourced IT department for businesses across Nairobi that can't afford downtime. Instead of calling a vendor only when something breaks, our clients get a consistent support team that knows their systems, monitors proactively, and responds fast.
Help Desk Support
A responsive help desk for day-to-day user issues (password resets, software problems, connectivity, and device troubleshooting) so staff aren't stuck waiting.
Managed IT & Monitoring
Ongoing monitoring of your servers, network, and endpoints to catch problems before they cause downtime, backed by preventive maintenance schedules.
Hardware Repair & Maintenance
Diagnosis and repair of desktops, laptops, printers, and network equipment, including contract maintenance and per-incident support.
Onsite & Remote Support
Technicians available both remotely and onsite across Nairobi, scaled to how quickly your issue needs resolving.
IT Consulting
Practical, vendor-neutral advice folded into your support relationship, see our full IT Consulting & Strategy service for larger engagements.
Software & Hardware Installation
Installation and upgrades of software and hardware, including operating systems, infrastructure software, and new equipment rollouts.
Annual Maintenance Contracts (AMC)
Fixed-term AMC agreements that bundle scheduled preventive maintenance, priority callout response, and discounted repairs into one predictable annual fee, so IT upkeep is budgeted, not a surprise.
Why Choose Gitech for IT Support & Managed Services in Nairobi?
Gitech Computer Systems positions itself as your outsourced IT department, not a break-fix vendor. That means proactive maintenance, a support team that already understands your environment, and a service model built around one goal: zero downtime for your business.
Frequently Asked Questions
What does 'dedicated IT support' actually mean?
It means Gitech functions as your outsourced IT department rather than an on-call vendor, a consistent team that knows your systems, monitors them proactively, and is accountable for uptime.
Do you offer both remote and onsite support?
Yes. Many issues are resolved remotely for speed, with onsite technicians dispatched across Nairobi for hardware issues or more complex problems.
Can you support multiple office branches?
Yes, we support single-office and multi-branch organizations, coordinating help desk and monitoring across all locations.
Do you offer Annual Maintenance Contracts (AMC)?
Yes. Our AMC agreements cover scheduled preventive maintenance, priority response, and discounted repairs for a fixed annual fee, ideal for companies that want predictable IT support costs. Get in touch for a tailored quote.
Talk to a Gitech IT Consultant
Get a tailored quote for IT Support & Managed Services for your business.
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